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  • Contact Centre
  • Training
  • Student Absence
  • Complaints & Compliments
The Contact Centre Term Time opening hours are as follows
Monday 8.30am – 5.00pm
Tuesday 8.30am – 5.00pm
Wednesday 8.30am – 4.00pm
Thursday 8.30am – 5.00pm
Friday 8.30am – 2.00pm
Friday 2.00pm - 4.00pm - Live Web Chat


General course enquiries: CONTACT US

0121 446 4545

University Level Courses Admissions Team:


To find the postal addresses of our colleges, please visit our How to Find Us page.

The Contact Centre Term Time opening hours are as follows
Monday to Thursday 8.30am – 5.00pm
Friday 8.30am - 4.10pm

Apprenticeships –  0121 446 4545

Employability team-  (short courses for the unemployed and Job Centre enquiries)  0121 362 1174

Employers – 0121 362 2101

If you wish to report student absence please call the Attendance Monitor as soon as possible on the day of absence so that your tutor can be informed. Please inform us on each subsequent day of absence until you return to college as usual. Call the number for the site you attend as follows:

Erdington Skills Centre 0121 362 1141
James Watt College 0121 362 1141
Matthew Boulton College 0121 362 1142
Sutton Coldfield College 0121 362 1140

If the line is busy please leave a clear message with your name, student ID number, name of tutor and the reason for your absence/lateness.

At BMet, we are committed to providing a high level of customer service and quality of learning experience.

If you have any feedback about the college or wish to submit a complaint or compliment, please see our Customer Complaints and Compliments Policy and Procedure.

If you would like to submit a formal complaint to the college, please put your complaint in writing by letter, email or using a Customer Complaint Form and send it FAO The Quality Team to

If you would like to share a compliment, please complete our Customer Compliment Form.

Alternatively you can hand it in at the college, or post to the following address:

BMet, Jennens Road, Birmingham, B4 7PS.

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