Contact Centre FAQ’s

Unfortunately, BMet does not offer 14 – 16 provision and cannot enrol students under 16.

To discuss a recent application or to re-arrange an advice and guidance interview, please email: Admissions@BMet.ac.uk

Further information on our Apprenticeships can be found here on our website.

You can contact the team on Apprenticeships@bmet.ac.uk or by calling 0121 362 2101.

BMet offers a Bursary Support scheme which you can apply for. As part of the bursary, we may be able to support you with public transport travel, childcare support, printing credits and more.

To apply for the Bursary Support please click here.

If you have recently submitted a bursary application and would like an update, please contact the Student Services team at the college you are enrolled at:

• James Watt and Erdington Skills Centre: StudentServicesJWC@BMet.ac.uk
• Matthew Boulton: StudentServicesMBC@BMet.ac.uk
• Sutton Coldfield: StudentServicesSCC@BMet.ac.uk

Further information about our clearing process can be found here on our website.

You can contact the higher education team on he@bmet.ac.uk or by calling 0121 446 4545 option 1 option 3 .

Erdington Skills Centre  

Edwards Road, Erdington, Birmingham, B4 7PS

Onsite parking – Not available

James Watt College

Aldridge Road, Great Barr, Birmingham, B44 8NE

Onsite Parking – parking available

Matthew Boulton College

Jennens Road, Birmingham, B4 7PS

Onsite parking – Not available

Sutton Coldfield College

34 Lichfield Road, Sutton Coldfield, B74 2NW

Onsite parking – Parking available

For full directions click here.

If you require a course confirmation letter for proof of study at BMet, please come to our college reception with a form of ID and our student services team will print you a copy.

Alternatively, please send a request to customer.services@bmet.ac.uk

Please note the team do have an up to 10 working days SLA.

We know that often there are differences in participation, achievement, and satisfaction for different groups at college. We want to investigate why this might be and act if it is needed.  

Further information about Equality, Diversity & Inclusion can be found here on our website.

Further information on how to apply can be found here.

 You contact our Admissions team on admissions@bmet.ac.uk or by calling 0121 446 4545 option 1, option 7.  

Further information and frequently asked questions about our inclusive support and how the college can support you can be found here on our website.

Unfortunately, we are unable to enrol international students who hold a student visa/tier 4 visa as we do not have the license to do so.

As the regulations around this are very complex, we will need you to bring your residency documents to an enrolment session so that we can look into this for you.

In the meantime, please apply for your chosen course online. You can find all of our courses and apply here.

Once you have attended your first day of college, you will be granted access to your student account, where you will be able to view your timetable.

If you are still experiencing issues with logging in after your induction date, please raise this with your course tutor and they will be able to log a ticket with our IT team.

To access your ProPortal account please click here: Login | ProPortal 23.1.1 (bmet.ac.uk)

Example: Anita Yasmin with student number 23123456, whose date of birth is 28/02/06 and postcode is B74 2NW, will login as:

Username: 23123456

Password: ay2802B742NW

initials(lower-case), date of birth(DDMM) and postcode(upper-case, no spaces): [ii][DDMM][POSTCODE]

If you have also been asked to access your Student Microsoft Account, please use the following format:

E.g.-  StudentIDNumber@student.bmet.ac.uk

You can reset your password here:

Unfortunately, the college does not hold copies of certificates, so you would need to contact the awarding body of the course that you completed to obtain replacement certificates. If you do not know the awarding body of the course, please email support-examinations@bmet.ac.uk and the team will try to assist you.

Additional information can be obtained via the governments website here – https://www.gov.uk/replacement-exam-certificate

To assist you further here are the website addresses for the main examining boards:

• Assessment and Qualifications Alliance (AQA) – https://www.aqa.org.uk/contact-us/past-results-and-lost-certificates
• Pearson Edexcel – https://qualifications.pearson.com/en/support/Services/replacement-certificates.html
• Welsh Joint examinations Committee (WJEC) – https://www.wjec.co.uk/home/student-support/replacement-exam-certificates/
• Oxford, Cambridge, and RSA Exams (OCR) – https://www.ocr.org.uk/students/replacement-certificates/

If you study with us or your child studies with us and you have any safeguarding concerns you can contact the safeguarding team Monday to Friday, 9am – 5pm.

James Watt College and Erdington Skills Centre

Lisa Underwood – lisa.underwood@bmet.ac.uk

Simren Kaur – simren.kaur@bmet.ac.uk

Matthew Boulton College

Ianthe Smith – ianthe.smith@bmet.ac.uk

Kieran Nicholl – kieran.nicholl@bmet.ac.uk

Sutton Coldfield College

Sonia Crook-Lake – sonia.crook-lake@bmet.ac.uk

Annette Grant – annette.grant@bmet.ac.uk

Further safeguarding information can be found here on the website.

For safeguarding issues outside of college hours including weekends you should report any safeguarding concerns about a child, young person or vulnerable adult to CASS (the Children’s Advice and Support Service) on 0121 303 1888.  Outside of office hours ring 0121 675 4806.

• If you believe a crime has been committed contact the police on 101
• If you believe that someone else is at immediate risk of harm dial 999

The General Data Protection Regulations (GDPR) and the UK Data Protection Act governs how personal information should be processed by organisations. The College is the data controller, which means the College is responsible for compliance with GDPR and the Act. 

Further information regarding our data protection policy can be found here on our website.

You can contact the data protection officer on dpo@bmet.ac.uk  

Our term dates for the 23/24 academic year.

For next years expected term dates please refer to the Birmingham city council website here: School term dates | Birmingham City Council

All our classes take place over the working week. Unfortunately, BMet does not offer weekend classes.

Alternatively, we do offer a range of flexible online learning courses. These can be studied from the comfort of your own home at a time which best suits you. For more information about our flexible online learning courses, please click here.