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Principles of Customer Service Certificate Level 2
Course overview
This is an online course with all units uploaded to a virtual platform.
Course details
There are no formal entry requirements for this course. This course is funded and available for learners age 19 and above who have lived in the UK for 3 years+.
All resources will be made available to you via an online e-learning platform or paper based format with support from your allocated assessor.
Progression to other distance learning courses – eg Information, Advice and Guidance L2, Business Admin L2 and Team Leading L2. This could also be used as a progression for the Customer Service Apprenticeship.
This is an online course with all units uploaded to a virtual platform. The course will cover principles of customer service and delivery, understanding customers and understanding employer organisations.
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