HOW TO RAISE A CONCERN OR COMPLAINT
At BMet, we want your experience to be positive, safe, and supportive. Sometimes things don’t go as planned but we will always respond to feedback and what matters is that we listen, and take action to improve.
We handle complaints from students, parents, carers, guardians, employers, and the wider community. This includes anyone on our programmes such as:
- 16-19 study programmes
- Adult learning courses
- Apprenticeships and traineeships
- Provision for learners with high needs
- Part-time 14-16 study programmes
- Higher Education courses and higher-level skills programmes
- Full cost recovery courses
- Community learning
IF YOU HAVE A CONCERN OR PROBLEM
- Submit a formal complaint using our Customer Complaint Form
- Share a compliment if you’d like to highlight something positive using our Customer Compliment Form
We aim to respond quickly, fairly, and clearly, and we use feedback to make BMet even better for everyone.
Tips for Making a Complaint:
- Be clear and concise about what happened.
- Include dates, locations, and people involved where possible.
- Explain what you would like to happen as a result.
