Principles of Team Leading Certificate Level 2

This course is designed for those who are currently working or would like to work within the health and social care sector in a wide range of job roles. It will provide you with the knowledge to answer a series of questions leading to a Level 2 Accredited Qualification.

There are eight mandatory units to complete:
1 Principles of team leading
2 Understand business
3 Understand how to communicate work related information
4 Understand customers
5 Understand how to deliver customer service and resolve problems
6 Understand how to develop working relationships with colleagues
7 Understand health and safety procedures
8 Understand how to handle information and mail