Colour Schemes

  • Default Colour Scheme
  • High Contrast Colour Scheme

Font Size

  • A
  • A
Reset Font Size

Customer Service Knowledge Certificate Level 2

This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects of providing excellent customer service, how to improve current processes, understanding the organisation, the importance of communication in a customer service role and how to go that extra mile.

Course Info

Level 2 - Intermediate
Subject Area
Business & Professional
Course Type
Adult Part-Time
James Watt Campus
Next Start Date
Course Length
22 weeks

Entry Requirements

There are no formal entry requirements to study this course. This course is suitable for learners aged 16 and above. These courses are usually FREE– unless you are working for a large employer.

Delivery and Assessment

You will complete workbooks by post/email/online.


Once you have successfully completed this course you could continue to study other NCFE courses or find employment in the sector.

Career Opportunities

  • Bankers
  • Business Analysts
  • Insurance Brokers
  • Stock Brokers
  • Retailers