Customer Service for Health & Social Care Settings Certificate Level 2

This course is designed for those who are currently working or would like to work within the health and social care sector in a wide range of job roles. It will provide you with the knowledge to answer a series of questions leading to a Level 2 Accredited Qualification.

There are 4 mandatory units to complete:
1 Preparing to deliver customer service in health and social care settings
2 Teamwork in health and social care settings
3 Effective communication for health and social care
4 Understand the specific needs of customers accessing health and social care services