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Coronavirus FAQ’s

Whilst the college is closed and you are studying remotely, we have put together some FAQs to help give guidance and support.

Warning Scammers

We are aware that unscrupulous individuals are trying to take advantage of the current situation by attempting to defraud people.

We have been warned by the Department for Education that parents and carers are being targeted by scammers with fake requests for bank details.

Fraudsters are targeting families, emailing parents and carers offering cash for those entitled to free school meals.  The fraudulent email invites parents to send bank details via a link if they want to receive funding.  These emails are not genuine, and we would not ask for information in this way.

If you are concerned that you have been targeted, please contact the police on 101.

 

We will update our Coronavirus page as soon as we have any further information.

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What is COVID-19?

For information on coronavirus and general advice, we recommend visiting the following official government sources in order to receive the most up to date information.

Click here for the latest information and advice on coronavirus and here for the latest guidance for educational settings.

How will I complete my studies if the college is closed?

Tutors will be in direct contact with students to provide learning tasks, feedback and support.  Please do speak to your tutor in the first instance, who will be able to advise about arrangements in your area.

The Department for Education coronavirus helpline is also available to answer questions regarding education. Students and parents can contact 0800 046 8687 (opening hours 8am-6pm Mon-Fri) for advice.

What will happen if I can’t sit my GCSE or A level exams this summer?

We welcome the further information and clarity the Department for Education has outlined to award students a calculated grade for their GCSEs, AS and A levels.

We appreciate at the current time there are many uncertainties and that, amongst these, many of you will be concerned regarding the cancellation of Summer 2020 examinations, and the implications of this for the awarding of qualifications and grades.

The government’s priority, along with this college, is to ensure affected students can move on as planned to the next stage of their lives, including going into employment, starting university, continuing at the college or an apprenticeship in the autumn.

This means ensuring that GCSE, A and AS level students are awarded a grade which fairly reflects the work that they have put in.

Ofqual and exam boards will be discussing with teachers’ representatives before finalising an approach, to ensure that it is as fair as possible.

The aim is to provide calculated grades to students before the end of July.

There will also be an option to sit an exam early in the next academic year for students who wish to.

Once we receive further clarification on how this process will be implemented we will update you.

However, in the meantime we want to assure you that this current situation will not disadvantage you from gaining your qualification.

I am studying for a vocational/technical qualification how will my marks be affected?

If you are studying a vocational, technical or another academic qualification for which you were expecting to sit exams this summer, Ofqual is working urgently with the awarding organisation and the sector to explore options to ensure that you are not disadvantaged.

For these qualifications there are many differing assessment approaches, and, in many cases, students will already have completed modules or non-exam assessment which could provide evidence to award a grade.

Once we receive further information for all these qualifications we will update you.

However, in the meantime we want to assure you that this current situation will not disadvantage you from gaining your qualification.

Will I still be able to call the college?

Yes! You can reach us on 0121 446 4545, where our team will be happy to help.

Alternatively, you can use our Live Chat option directly from the BMet website.

The opening hours of the call centre are:

Monday – Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm.

Can BMet students still get welfare support?

We will continue to support our learners through the provisions of a counselling and mentoring service remotely.

All learners currently on caseloads/waiting list are being contacted and advised how to access support remotely.

Our support teams can also be contacted via email;

Mentoring@bmet.ac.uk
Counsellors@bmet.ac.uk

For urgent or out of hours support, click here to access the details of several service providers.

Can I get a refund on my course?

We are doing our best to carry on delivering our courses at a distance and have every intention of delivering new courses as soon as possible.

However, we will keep this under review and take guidance from the Department of Education and we will consider refunds on a case by case basis.  

How will you manage safeguarding?

BMet has a duty to protect and promote the welfare of children, young people and vulnerable adults receiving education and training at our colleges.

We are committed to the highest standards in protecting and safeguarding at all times. BMet promotes a culture of vigilance where all of our staff know their responsibilities and act accordingly, and all learners are aware of what they can expect and what to do if they have concerns.

 We will continue to support and protect our students while the college buildings are not operational.  Our dedicated web page has the contact details of our safeguarding contacts.

Please click here to view it.

How can I continue to access bursary payments?

BMet have put in place the following arrangements to those in receipt of bursary payments:

  • Students who usually receive a meal allowance will have a transfer into their bank account on a fortnightly basis (excluding the two weeks planned for the Easter break).
  • Students in receipt of the vulnerable bursary will continue to receive the payment fortnightly, including the two weeks planned for Easter break.
  • Anyone who has not had their payment should email studentfinance@bmet.ac.uk.
  • From the 03 April the college will not be able to pay for child care.

If you require further information you can contact ask@bmet.ac.uk

Can students still get free meals?

Students who usually receive free meals will be paid fortnightly directly into their bank accounts.

Will I still get free bus travel?

While the government is asking us to restrict movement and as we won’t be opening the college buildings at the start of the summer term, we will not be able to pay for free bus travel next term.   As soon as we re-open our college buildings, we will revert to termly free bus travel, for those that are eligible.

Can I still get careers advice?

In addition, we will continue to offer our learners careers advice remotely and the careers team can be contacted via email Careers@bmet.ac.uk

I’ve not yet received my certificate – what do I do?

Due to the current situation awarding bodies are delayed in sending out certificates at this time.

If you have a query or need an urgent confirmation of achievement – email  support-examinations@bmet.ac.uk

I have applied to BMet to start a course in September. I am due to come to an information evening over the next couple of weeks, what happens now?

All applicants will now be given a conditional offer and will not be required to attend a formal interview while the college buildings are closed.

We will send you a formal offer by email with further details about your application including how to accept your offer.

We will also be in contact with all applicants over the coming weeks to let them know more about the college, what to expect and the enrolment process.  We are looking forward to you starting with us in September 2020!

If you have any questions on the course you have applied for do contact us.

You can call us on 0121 446 45 45.  Our contact centre is open – Monday – Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm.

We also have some exciting virtual events planned for applicants. Watch this space!

I have applied to BMet and received a conditional offer – what happens now?

We will continue to keep in contact with you over the next couple of months. This will be via a series of newsletters and we have some exciting virtual events planned. Watch this space!

Rest assured you have a place with us in September and if you don’t quite have the grades for the course you are interested in, we can look at other options for you, with us!

If you have any questions on the course you have applied for – you can call us for help and guidance. You can call us on 0121 446 45 45.  Our contact centre is open – Monday – Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm.

I haven’t applied to BMet yet – is it too late?

It’s not too late to apply!

Applications to BMet are completed via our website.  You can apply anytime. View our courses here.

All applicants will now be given a conditional offer and will not be required to attend a formal interview while the college buildings are closed.

We will send applicants a formal offer by email with further details on their application including how to accept the offer.

We will be in contact with all applicants over the coming weeks to let them know more about the college, what to expect and the enrolment process.  We are looking forward to you starting with us in September 2020!

Can you help me with my application?

Yes! Click here for a step by step guide on how to apply to BMet. You can apply for A Levels, Apprenticeships and Vocational courses all starting in September 2020.

Also, if you have any questions on the course you have applied for – you can call us for help and guidance.   We also have some exciting virtual events planned for applicants. Watch this space!

You can call us on 0121 446 45 45.  Our contact centre is open – Monday – Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm.

I’m not sure on the status of my application?

Don’t worry – If you are unsure if you have applied, started your application but not finished or have any questions do contact us and we will be happy to help.

Also, if you have any questions on the course you have applied for – you can call us for help and guidance.   We also have some exciting virtual events planned for applicants. Watch this space!

You can call us on 0121 446 45 45.  Our contact centre is open – Monday – Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm.