Download the Complaints and Compliments policy and procedure using the link below.
Quality Assurance for HE courses
The college is a member of the Office of the Independent Adjudicator (OIA) for Higher Education students. Government legislation has recently amended the Higher Education Act 2004 to include FE Colleges who deliver HE provision. All students studying HE courses with us have recourse to the OIA if they have a complaint about any acts or omissions of the college, which cannot be addressed by the college.
The OIA website is http://www.oiahe.org.uk